DSA Needs Assessment: Waiting Times: 2 days

In accordance with DSA QAG guidelines we aim to see all students within 15 working days. We can however often see people sooner.

Current DSA Needs Assessment waiting time at MTS Sulby is: 2 days.

In order to avoid delay, it is always advisable to book your assessment appointment as soon as you receive your DSA 1 letter from your funder.

(waiting times – last update: 21/09/2017)

 

Is there a charge for carrying out my DSA Study Needs Assessment?

There is a single fee charged to undertake your DSA Study Needs Assessment which is paid by your funding body.  This fee is inclusive of all work carried out throughout the length of your study.

Our current rate is £660 + VAT.

(DSA Study Needs Assessment fee – last update: 13/10/17)

 

DSA Student Complaint Policy

Complaints Procedure for Students

April 2017    Review Date: April 2021

Introduction

It is important to us at MTS Sulby that students are happy and content with the services provided. In the event that a student is unhappy about any aspect of the services MTS Sulby provides, the student should contact MTS Sulby as soon as possible.

This could be a concern, problem or complaint that a student has about some element of the services provided. It is MTS Sulby’s intention to handle complaints in a non-confrontational manner and yet to examine the complaint professionally.  In doing so, it is hoped that the complaint can be resolved efficiently and effectively.

Most an be settled informally by discussing it with a member of Management. Where possible the informal process should be utilised in advance of raising a formal complaint.

Formal Procedure

If a complaint cannot be settled informally with the relevant Service Manager, you should raise it formally.

Stage 1 Put your complaint in writing

  • You should put your complaint in writing and address it to Tanya Skillen who will arrange for your complaint to be heard.
  • We will acknowledge receipt of a complaint within 5 working days.
  • We will respond to a complaint within 10 working days.
  • If the complaint requires additional time we will let you know, detailing when you will receive the response.

Stage 2 Meeting

  • You will then be invited to a meeting to discuss your complaint. During this meeting, you have the right to be accompanied.
  • Following the meeting, the Complaints Officer will investigate and consider all the facts and notify you in writing of the decision within 10 working days.
  • If the complaint requires additional time we will let you know, detailing when you will receive the response.

Stage 3 Appeal

In the event that you feel your complaint has not been satisfactorily resolved, you have the right to appeal against the decision.

You must place your appeal in writing and send it to DSA-QAG which is the organisation who quality assures all accredited assessment centres at this address:

The Complaints Manager, DSA-QAG, Central Chambers, Suite 350, 4th Floor, 93 Hope Street, Glasgow, G2 6LD

Email: administration@dsa-qag.org.uk

As stated on DSA-QAG website, https://dsa-qag.org.uk/complaints-policy , all complaints will be sent an acknowledgment within 5 working days of receipt.

They aim to reply within 20 working days from the day the complaint is received, however if the complaint requires additional time, they will notify you, detailing when you can expect the full reply.

Privacy Policy

Privacy Policy

This privacy policy sets out how MTS Sulby uses and protects any information that you give MTS Sulby when you use this website.

MTS Sulby is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

MTS Sulby may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2017.

What we collect

We may collect the following information:

  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at office@mtssulby.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 6-10 William Street, Belfast, BT1 1PR.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

MTS Sulby receives R&D Investment from Invest Northern Ireland

MTS Sulby has received support from Invest Northern Ireland under the European Union’s Research and Development programme.  The project, will be implemented over the next 18 months, undertaking research and development activities aimed at improving the competitiveness of the business.   The support is geared towards MTS Sulby’s growth plans which involves R&D to design and prototype new products within its technology portfolio and to grow its customer base outside Northern Ireland.  “This investment will allow us to carry out R&D activities with a focus on exporting our product to the UK and further afield”.  CEO Michael Humphreys commented.

Picture of Michael Humphreys
Michael Humphreys

Student Finance Applications 2017-18

Have you filled in your online Student Finance application form yet? To receive your first payment at the beginning of your course your form and evidence must be submitted by 7th April 2017 – Student Finance NI

If you normally live in Northern Ireland, you may be able to use this site to apply online for financial support to undertake Higher Education. In addition, you can estimate your entitlement for and access information on financial support for students.

Don’t forget if you have a disability to tick the relevant box  to ensure you receive a DSA1 application form or download it here.

If you aren’t sure what this is or whether it applies to you, click here to contact us to find out more.